Powerful Voice Intelligence (Vi™) technology is embedded in every interaction, enabling business users to get more value from their calls and meetings. Through this partnership, Intercom users have direct, seamless access to Dialpad’s powerful voice technology and reliable business phone services within Intercom's business messenger.”ĭialpad is a cloud communication platform that delivers high-quality calling, video and chat from a single application. “Both Dialpad and Intercom are committed to empowering sales and support teams to be more productive. We know firsthand how powerful each platform is, making today’s launch really exciting,” said Brian Peterson, co-founder and Chief Technology Officer, Dialpad. Dialpad and Intercom are not just technology partners, but also each others’ customers. By launching phone calls from Intercom's messenger, the integration also empowers sales teams to close high-intent deals faster. With Dialpad’s new app built for Intercom, support teams can reduce resolution times and increase customer satisfaction. The app uses Intercom’s private chat log, visible only to Intercom users, to log Dialpad’s proprietary Voice Intelligence (Vi™) link and recording. The Dialpad and Intercom integration enables users to easily switch between messaging and voice by allowing agents to call customers from an Intercom chat, and log that interaction in both Intercom and Dialpad. Together with Intercom, Dialpad continues to help agents get the most out of every conversation and be productive from anywhere, on any device. This new integration allows Intercom users to easily switch between Dialpad’s AI-powered calling and Intercom’s best-in-class business messenger during interactions with customers. SAN FRANCISCO-( BUSINESS WIRE)- Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it has joined the Intercom App Partner Program to bring sales and support teams a seamless experience across voice and messaging.
0 kommentar(er)
